Returns & Exchanges
At Twitch Overlays, we strive for total satisfaction with your stream setup. If your hardware or digital accessories don't meet your expectations, our 30-day return policy ensures a hassle-free resolution.
Initiate Your Request
Log into your account dashboard and select the 'Order History' section to submit a return request or report a technical issue.
Package Your Hardware
Ensure all electronics, cables, and instruction manuals are placed back in their original packaging to qualify for a full refund.
Affix Shipping Label
Print the prepaid shipping label provided via email and securely attach it to the outside of your return parcel.
Receive Refund or Credit
Once our technicians inspect the returned unit, we will process your refund to the original payment method within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing